Privacy Policy

1. Introduction

This Privacy Policy explains how PlugUp collects, uses, stores, and protects information when delivering software solutions such as mobile applications, data dashboards, and KPI systems. PlugUp complies with the Protection of Personal Information Act (POPIA) and other applicable data protection laws.

2. Information We Collect

• Business and company information
• Contact person details (name, email, phone number)
• User authentication and access credentials
• Application usage and system data
• Operational and performance data used for dashboards and KPIs
• Communication records via email, WhatsApp, or SMS

3. Why We Use Your Information

• To design, build, and maintain custom software solutions
• System access control and security
• Data analysis, dashboards, and KPI reporting
• Technical support and service improvement
• Compliance with legal and regulatory requirements

4. Sharing Your Information

PlugUp only shares information where necessary to deliver services, such as with hosting providers, cloud infrastructure services, analytics tools, or communication platforms. We do not sell, rent, or trade personal or business data.

5. Your Rights

• Request access to your personal or business data
• Request correction of inaccurate information
• Request deletion of data where legally permissible
• Withdraw consent for non-essential communications
• Lodge a complaint with the Information Regulator of South Africa

6. Security

PlugUp implements appropriate technical and organisational measures, including encryption, access controls, secure authentication, and system monitoring to protect data. In the event of a data breach, affected parties will be notified as required by law.